Información / Information

Debido a la gran cantidad de trabajo que supone cumplir la nueva normativa europea de protección de datos, que es de obligado cumplimiento a partir del día 25 de Mayo de 2018
  • Se va a deshabilitar la creación de nuevas licencias
  • Se eliminarán todos los datos de usuarios, pedidos y compras que tengan 4 años de antiguedad.
  • Se eliminarán todas las licencias que ya estén caducadas.
  • A aquellas licencias activas actuales, manualmente se les solicitará que acepten la nueva normativa y el tratamiento de los datos personales se realizará por email

 


 

Due to the GDPR (General Data Protection Regulation) which becomes enforceable on 25 May 2018:

  • New licenses creation will be disallowed
  • 4 years old or older licenses and orders will be deleted
  • Non-active licenses will be deleted
  • Active users should accept manually new General Data Protection Regulation and persona data communications will be made by email
  • FAQ Procloud11

  • Doubts overwhelm you!

    Doubts overwhelm you!

    Organized by topics

    ProCloud11 users count with a Help Team Group, which will expand to filter questions. Do not hesitate to use them. To view or hide answers, click on the question that interests you.  

  • Continuous updating

    Continuous updating

    All aids for the community

    If your doubt or inquiry is not included among the existing ones, do not miss the opportunity. There is a form at the bottom of the website and it takes but a moment to fill it out. You can benefit yourself and the community.

FAQ

If you have any questions, please see below for our list of FAQs. In case you need to resolve any other issues, please contact us through the form at the bottom of the website.

  • What is ProCloud11?

    ?

    ProCloud11 is a technology platform that allows all coaches, coaching staff or members of a club sport area to work simultaneously in their respective areas.

  • What benefits mainly has ProCloud11?

    ?

    In addition to working together as a multidisciplinary working group, ProCloud 11 will allow you to have more free time for other activities related to your team.

  • How I can subscribe to ProCloud11 for more than one season?

    ?

    Yes. You can purchase a license ProCloud11 for several years, thereby also receive a discount if you buy the Club Elite version. Contact staff through the contact form.

  • What bandwidth do I need to work with ProCloud11?

    ?

    The application is optimized to work with any bandwidth.

  • What operating systems ProCloud11 I can use?

    ?

    At all. Being a web application you need only a browser for the Internet. No matter what operating system or if you work from your computer, tablet or mobile.

  • Do I need to install any software on my device to use ProCloud11?

    ?

    No. You just have to have web browser and internet connection.

  • Can you work without internet connection with ProCloud11?

    ?

    No. Being a web application requires internet connection to work.

  • How I can transfer my information ProCloud11 to my computer?

    ?

    Yes. All information can be exported in PDF format.

  • What ProCloud11 be updated?

    ?

    Yes. ProCloud11 is a tool designed by industry professionals and adapts to the most advanced methods of work and the needs of users. All updates will be free.

  • If I have any idea, how I can make it there?

    ?

    If you have any ideas or suggestions to improve ProCloud11, please send it to us by email or by typing it in the suggestion box. Coaches appreciate your contribution.

  • How much space does ProCloud on my computer?

    ?

    None. ProCloud11 is an application that manages all data on a server. Therefore, no space on the hard disk.

  • How I can use ProCloud from multiple locations?

    ?

    Yes ProCloud11 can use from anywhere in the world. You only need a device with internet connection.

  • How I can work with more than one device?

    ?

    Yes. Being a web application, you can work from both devices as you want as long as they are not simultaneously.

  • The information I enter from a device? Appears on the other?

    ?

    Yes, the information is stored on a server and not on the device with which you work. Therefore, all that enter from a device appears immediately in any from which you accessed.

  • Who do I contact if I have a problem with the application?

    ?

    If you have any questions regarding the application, you can contact our technical support serviciotecnico@procloud11.com

    The service works to solve your problems as soon as possible. Yes, the service always works independently from the place where you work.

  • If I am out of my country, can I can continue to have support?

    ?

    Yes, the service always works, regardless of the location in which you work.

  • What languages are available ProCloud11?

    ?

    At present ProCloud11 is available in Spanish, English and Russian. However, the company is working to launch it in Italian, German, Portuguese, French, Chinese and Arabic.

  • How I can upgrade to a higher version and still keep my data?

    ?

    Yes, you can upgrade to extended versions at any time.

  • What operating modes of payment I have to join?

    ?

    You can purchase your license upon payment by VISA, Mastercard or Paypal. However, if you have problems to make payment for any of the above means, please contact technical support.

  • ProCloud11 Is it safe to pay with my credit card?

    ?

    Yes. Companies ProCloud11 associated payments are certified and guarantee adequate compliance with the most stringent security and data protection.

  • How I can change my form of payment for renewal?

    ?

    You must change your information in your profile so that the payment on your renewal is for the way you request it.

  • What happens to the personal information you get on ProCloud11?

    ?

    ProCloud11 stores all data in a reliable platform used by thousands of people around the world. Of course meeting the safety standards recommended by the company in the sector and the Law enforcement data protection.

  • Is there any way to have my own server data?

    ?

    Yes, there is a plan to store all the data on your own server in your office or club. For more information on this section, contact us via the contact form.

  • What ProCloud11 versions on the market?

    ?

    ProCloud11 market account with 5 versions to work the equipment. Version Manager, Body Technician, Sports Academies, Club and Elite Club.

  • What are the versions that work in multiuser mode?

    ?

    The versions they have available the option of unlimited users are the Technical, and School Club.

  • How long the license is active since the contract?

    ?

    Once the license is hired will remain active for one year.

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